Some references from our interim managers

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  • Denver (USA) IT Director EMEA,
    Define IS/IT strategy for the EMEA region and roadmaps for its realization. Successful execution of identified projects. Providing leadership as head of the regional IS/IT division consisting of 46 team members complemented with contractors, servicing 25 sites located in 16 countries. Define budgets, control and optimize the IS/IT spending within the region.
  • Kortrijk (Belgium) Chief Information Officer
    Recruited to define and implement an IT environment that enables the growth objectives and strategies of the company. Entrusted accordingly with the turnaround of people, processes and technology. Providing executive leadership as head of the IS/IT division consisting of an international team of 75 co-workers complemented with contractors, servicing 52 sites located around the globe in 23 countries. Budget planning, control and optimize the IS/IT spending throughout the company.
  • Information & Communication Technology Manager
    Rethink and implement the IS/IT strategy for the Philips Competence Centre in Hasselt covering the full business scope. Management of the IS/IT department consisting of 20 team members servicing 3 production units belonging to 3 different Product Groups. Define the budget, monitor and control the IS/IT spending of the plant. Start-up of production plant in Kwidzyn (Poland).
  • IT Manager projects, programs & BMO
    Responsibility of integrating 3 Project Management Organisations (OSS, BSS &POI) into 1 and setting up a unified PMO as a portfolio governance board. Reporting KPI’s as ‘TimeToMarket’; ‘On/Off Budget’; ‘Scope realisation’ were defined and monthly reported. Tools used were; Clarity, Excel and APEX-development for standard reporting.
    Introduced Agile Methodology. This implied a remastering of all the Demand/Delivery Processes including the processes with external (on & off-shore) partners. Difficulties were lying in the fact that some strategic suppliers continued to work in Waterfall Methodology, others had Sprints of 3 weeks and internal Telenet Development was working in Sprints of 2 weeks. I assisted the Demand & Project Managers team plus the external partners in setting up a new planning approach taking in account this variables. Yearly Capex budget 40Mio€, Escalation responsible for PM’s to onshore and offshore stakeholders.
    IT Program lead ‘Customer DNA’, introducing target advertising through big data analysis
    Technical environment :AMDOCS/EPC for product modelling PEGA Order Management
    NETCRACKER for TOM/WHOLESALE, KENAN Billing,; Cloudsense , LNG, JAVA, J2EE, DRUPAL, PHP for all frontend development, HADOOP big data platform, ORACLE ERP/OBI Applications, NGDATA – Lily Enterprises, CA Clarity, HP ALM, JIRA, GITHUB.
  • Senior Executive Manager/Partner
    Start up, Innovate and manage customized, value-added solutions in IT, Engineering and Telecom for TOP 500 companies. Strengthen the different sub- organizations to maximize assets and produce at optimal efficiency and lowest risk.
    Masterminded a 10Mio€ turnaround in projects for the strongest brands in technology, airlines, power, consulting, retail, banking, finance, pharma and telecom.
    Setting up SLA’s with branch leading companies for Customer Care Services and Technical Call Desk Assistance. Partnering with HP for all hardware interventions in B2B market.
  • Global Account Director
    Management of Global Multinational Accounts - regional B-end sale/support
    Lead request for tenders at Global scale from dev. till Kinal acceptance
    Maintain and improve customer satisfaction scoring
    Business skills in e.g. cloud solutions, public & private (Global)
    infrastructure, corporate Video – Voice solutions, network
    virtualization etc..
  • Business Development Manager (Interim Manager)- International – (Europe)
    Holocube is a division of the Rapid Group (distribution of brand communication). Holocube is a fully integrated 3D projection platform that presents the product in a very different way (hologram).
    Role & Responsibilities: Reporting to CEO Rapid Group, development of resellers network
    Major achievements: Set up of Sales and Marketing plan for the group and implementation of the plan for Holocube

  • Overall leadership of this major business transformation program, aimed at the global implementation of uniform business processes and standard business templates across the Lhoist Group, where SAP is the standard ERP solution. The program covered all functional areas except production planning and HR. Responsible for all stages of the program as well as all change management aspects HR Transformation, Partnering with corporate HR leadership, defined IT strategy for Global Employee Services organization. Transformed use and storage of employee data at the Company by leading implementation of company- wide cloud human resource system (Workday)
  • Antwerpen Proces Excellentie
    Adviseren in Lean Six Sigma en andere verbetertechnieken transformeren van ICT releases en de betrokken afdelingen, Verhogen van klantgerichtheid (Net Promotor Score)
  • ICT interim manager, International Chemicals, Brussels + Oslo
    ICT Category Manager Managed Services Vendor Relationship Manager for Capgemini SharePoint Migration Program with various underlying SOWs , negotiated various ICT contracts hard- and software development, implementation and maintenance (customs sw, track and trace solution hw/sw, geosystems, Customer base: Head of Procurement, SD, PMO, CIO ,Generali Insurances, Procurement Consultant: Develop Procurement Transformation Program, ICT, Facilities, Real Estate, Car Fleet, Contractors vision and strategy development and implementation approach).
    spend Analysis, Profit-Effort-Cost Matrix and Procurement Transformation Program.
  • Telecom Electrical/Electronic Manufacturing
    EMEA Commodity Manager Mould Tools & Moulded Parts, strategy development for mould injection tooling and plastic parts supply across APAC and CEE , develop and implement sourcing relocation strategy for injection moulding parts and mould makers, manage new sourcing projects for various international telecom customers (British Telecom, Telefonica, K-Com, Deutsche Telecom), raw materials rationalization projects; EMEA cross BU sourcing initiatives; develop and implement Procure2Pay mould process + Zycus iSource sourcing tool (Source2Procure) customer base: VP & GM EMEA, Global Purchasing Director, R&D, Operations, Mould Engineering.
  • Automotive car distribution and Finance & Procurement Project Leader
    Develop and implement P2P- and S2P-processes- and tools, optimize budget process, spend analysis, spare parts, CAPEX- and indirect spend projects (ICT, utilities, insurances, temp labour, printing, transportation, Customer base: garage- and car rental management team, 7 Belgian plant locations. Brady Corporation Print Manufacturing Identification, Label and Printer products Transformation Global Procurement (US, APAC, EU), European Strategic Sourcing Manager, Indirect Spend, intercontinental and domestic freight, HR & benefits, travel, real estate, facility management, insurances, packaging, printing (direct media, advertising, …);
    European management team, US Corporate, 18 EU plant locations.
  • Project Manager and Consultant
    Optimizing current and future sourcing footprint in low cost countries for Dymo label makers, VP Research & Development and Operations, Global Sourcing team.
  • Manager Facilities & Central Services
    Post-trade services, Procurement strategy for ICT-hardware Transformation Corporate Procurement
    Building, technical maintenance, car fleet, cleaning, utilities, security, waste, printing, office supplies/equipment, travel, life and medical insurances,, set up Integrated Facility Management, …
    MD, CPO, Facilities & Central Services team, 9 EU plant locations.
  • Country ICT manager for Belgium & Luxembourg
    Program manager desktop/lan outsourcing scope Europe, Regional Solution Manager Europe ICT infrastructure, Program architect in global desktop/ lan outsourcing Program, Information & Communication Technology Manager.
  • Service Manager infrastructure services
    Operational and tactical management for outsource customers of Getronics in insurance and government business. Daily operational management of delivered services, monitoring of the ongoing services. Escalation management.
    Translate customer demand in change and project proposals, monitor progress and implementation. Service level reporting, including discussion/agreement on achieved service levels.
    Customer relationship, complaint handling, Responsible for Continual service improvement.
    Assistance in professional service handover to new contract party and closing down of the
    service delivery, 1000 end users for one contract, 45 users for other contract. +/- 100 servers for file, print data services, email, network connectivity, internet access, security services. GDPR implementation
  • Business Development Manager
    E-commerce / digital marketing / business development / (digital) change management / project management executive
    SEO - SEA / AdWords - Affiliate marketing - Social advertising - Display marketing - Programmatic -
    Email Marketing - Remarketing / retargeting - Online Marketplaces – CRM – Review marketing
    Analytics & tools
    Google Analytics, Google Merchant center, Google Webmaster tools, Screaming Frog SEO, AdForm,
    Google Tag manager, Platform 161, Photoshop, Hotjar, Channable (feeds)
    E-commerce / digital marketing / business development / (digital)
    change management / project management executive (freelance)

    - Setting up & structuring E-commerce activities;
    - Advising on online strategy / making roadmaps & implementation;
    - Realizing total (online) marketing & conversion optimization programs;
    - Campaign management;
    - Analyzing data;
    - Setting up and managing online marketing channels (affiliate,
    display/programmatic, SEA (Adwords, Bing), e-mail, remarketing,
    seo, market places, etc.);
    - Selecting and managing partners and agencies;
    - Realize digital transformation within organizations;
    - Integration of Scrum / Agile within organizations;
    - Setting up marketing and sales automation;
    - Customer journey mapping;
    - Project management
  • ICT Account Manager
    Responsible for monitoring ICT service delivery by DHL ICT teams worldwide to key account customers.
    • Pre-sales and ICT demand intake for prospects and new customers
    Responsible for the Customer Integrations team (8 project leaders/analysts).
    Responsible for customer integration projects and for rolling out the corporate warehouse management system.
  • ICT Manager
    Lid van het managementteam
    Dagelijkse aansturing van de ICT-afdeling
    Projectmanager voor het omnichannel project:
    Migratie van SAP/R3 naar SAP IS Retail, GDPR implementation
    Implementatie van een nieuw web platform (CMS, PIM) en webshop,
    Migratie van de IT-infrastructuur naar een gehoste oplossing
    Implementatie van een interne service desk oplossing voor het winkelnetwerk (Jira)
    Virtualisatie van de centrale POS servers(Point-of-sales),

  • ICT Manager ad interim
    bpost Special Logistics, bekend onder de naam van de dochterondernemingen Corpco en Euro- Sprinters nv, is een toonaangevende dienstverlener van gespecialiseerde distributieoplossingen. Het hoofdkantoor van de onderneming ligt in Kortenberg, met een bijkomend kantoor in Luxemburg.
    De missie van bpost Special Logistics is: klanten helpen de kloven in hun supply chain te dichten door middel van flexibele (niet-standaard) distributieoplossingen en aanvullende dienstverlening.
    Opdracht als interim ICT manager:
    Stabiliseren van de Legacy IT omgevingen,
    Uitwerken van een strategisch IT plan, en als lid van het management team, mee het algemene strategisch plan van de onderneming.
    Aansturen van de IT medewerkers en de softwareleveranciers,
    Creëren van een IT support organisatiestructuur.
    Implementeren van een mobiele app voor chauffeurs op IOS en Android.

  • IT Manager France, IT Project Manager EMEA & Business Analyst

    • Ensured business continuity for all mainframe applications.
    • Reinstated a sense of stability for the business in a VUCA environment.
    • Successful leadership of the IT Sox team through the compliance check procedure.
    • Guiding the company through a successful IT Sox audit.
    • Interim IT Management for the France region. 2 companies, 6 sites in total. Many subprojects.
    A small infrastructure team (2 > 4 FTE) for each larger site.
    • IT integration management for the M&A deals of AXA Stenman (NL, FR & PL) and Simons-Voss (DE), who have become part of the Allegion Group.
    • Direct reporting line to Allegion’s Vice President of Information Technology.
    Skills & Technologies:
    • Managing a team of mainframe application experts and another small team for infrastructure support. Role of release manager for mainframe related changes.
    • Application management, Business analysis: Managing the buffering & prioritizing business requests, making good use of my critical thinking and decision making skills. Follow-up after go-live to measure internal customer satisfaction with respect to application performance.
    • Application management, Business analysis: Managing the prioritization of business related IT incidents. Follow-up after corrective action to measure internal customer satisfaction.
    • Business analysis: Interaction with business managers to obtain full understanding of open issues.
    • Negotiating with business managers concerning the need to comply to IT Sox rules.
    • Windows 2008 R2, 2012 on Dell Servers; Office 365.
    • GCOS7 and Mantis for the Bull Mainframe.

  • Web Development, Automation, Open Source Solutions, Test & Behaviour Driven Development, Innovation, E-commerce, Social & Professional Networking, Agile Development, Business Development, Creativity and Welfare.
    sound knowledge of preparing and managing application using
    PHP, JQuery, Oracle PL/SQL, ASP, Zend Framework, CakePHP, Cassandra, Big Data, Smarty,
    SQL, NoSQL, MySQL, XHTML, HTML5, WebGL, Agile, Scrum, JavaScript, CSS, AJAX, Bootstrap,
    AngularJS, Crystal Reports, Access VBA, Drupal, Zend Lucene, Content Management System
    (CMS), Eclipse, NetBeans, CVS, SVN, Git, MVC, FBApi, SOAP, REST, JSON, OAuth, OpenID,
    Amazon API, SMS, Voice Messaging & Push Notification APIs. GDPR implementation